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21 July 2017
en-USen-ZA

First World Service

Businesses today have realized that IQ and cognitive or technical skills are no longer sufficient to ensure the success of an organisation.

With competitive markets, down-sizing of companies and the challenges that face the professional today, Emotional Intelligence is a vital component to both individual success and company success. Part of this formula includes the requirement for people to be customer driven rather than merely customer orientated.

This training course will assist you in understanding the principles of being customer driven and help you develop your Emotional Intelligence. 
 
These Emotional Competencies are the factors that are key not only to corporate excellence but also in the pursuit of individual goals, and dreams, enhancing quality of life, and development of people to their full potential.

Essentially, your staff approach to Customer Service can make all the difference as to how your operation is perceived, and ultimately interacted with.


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